Sunday, September 16, 2007

Canon Digital Camera Problem with LCD panel

I visited Niagara and Newyork for the labor day weekend. My canon camera decided to let me down at this important moment. The camera's LCD panel for viewing was showing some lines and not the object in front of it. I thought that the camera is dead and that i needed to replace it. This morning, i was reading some review for new canon cameras and then also visited the Canon Help site for this issue and i found this help. Canon seems to be a great company. They are repairing this kind of mistake, irrespective of warranty status.

Issue: The LCD/Electronic Viewfinder will not display an image or the image is distorted.

Solution: Special information regarding a blank or distorted screen on certain digital camera modelsDetails: [ Hide ]

Important Notice About Your Canon Product:
It has recently come to our attention that the vendor-supplied CCD image sensors used in this Canon digital camera may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to
This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.


jesuitcole said...

I just returned from Sam's Club where I had intended to purchase a new camera to replace the three year old Powershot A75 that I own that had a black LCD screen. But, first I called Canon (1-800-828-4040) and was told that all I had to do was provide the operator with my name and address and the serial number on the camera, and Canon would e-mail me the label for free UPS service to return the product for repair. I was further advised that the service work would be accomplished in 7-10 business days from receipt of the camera at Canon.
I'm an old military officer, and we often are less than amused at the shabby products, repair history and service of civilian contractors and vendors. Canon is obviously an extreme exception to this notion. I'm going to buy another camera eventually. It will definitely be a Canon.

Kavitha and Hari said...

I also called canon helpline and they mailed me the UPS label. I have sent my old camera and they will be replacing the same with a new canon A530 camera. I think this camera is not sold in target or walmart. May be its a old model, but the spec is 5.1 mega pixel with 4x zoom, surely better than the one they are replacing for. Hope this canon product is as great and reliable as the old one i had.

murmur said...

lucky you..I live in Canada and canon told me to mail in camera at my expense and they'll let me know the cost to repair it.

Anonymous said...

I'll bookmark this article right away.

Find canon digital camcorders, digital photo softwares and pink digital cameras at

Anonymous said...

Can anyone recommend the best Remote Management & Monitoring utility for a small IT service company like mine? Does anyone use or How do they compare to these guys I found recently: N-able N-central remote pc software
? What is your best take in cost vs performance among those three? I need a good advice please... Thanks in advance!